Terms & Conditions Swiss Pro Detailing Ltd. 2018

Cancellation Terms & Conditions

  • Appointments may be cancelled online, or by calling the number below at least 24 hours in advance to avoid cancellation fees. Late Cancel or Late Reschedule (within 24 hours of their appointment time-including same day booked appointments) will be charged 50% of their total service(s) cost. For 24 hr cancellation call 604-704-2167 or email nurtaj(at)swissprodetailing.com
  • Failure to be present at the time and location of the ordered service will be charged their 100% service(s) cost.
  • Swissprodetailing.com reserves the right to alter or amend a booking time/date without penalty and will let the client know.
  • Swissprodetailing.com reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.

Booking Terms & Conditions

  • Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing
  • Swissprodetailing.com will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.
  • All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.
  • We cannot guarantee any firm times when accepting your booking.
  • Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type
  • Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavor to communicate the changes prior to arrival
  • We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by¬†Stripe.com.
  • We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
  • All vehicles are cleaned at the customers own risk
  • All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at anytime at the sole discretion of Swissprodetailing.com. Swissprodetailing.com reserves the right to refuse service to anyone.
  • Swissprodetailing.com reserves the right to refuse or deny customer demands above and beyond the booked detailing
  • Swissprodetailing.com will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered

Pricing Terms & Conditions

  • We have a minimum call-out charge of $50.00 Canadian.
  • Swissprodetailing.com reserve the right to charge an hourly rate of $110 (or proportion thereof) for any work that is not within the boundaries of the booking
  • We will refuse work that involves excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.
  • Our prices are based on detailing type, and condition of the vehicle and will be advertised as a FROM price.
  • Swissprodetailing.com reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
  • Swissprodetailing.com reserves the right to amend any price during the detailing should it differ from the original estimate
  • In British Columbia we are required to take PST and GST on all service performed on automobiles.


  • Swissprodetailing.com will send you email message to confirm your service request. Swissprodetailing.com is not responsible for any of these potential costs.
  • Swissprodetailing.com may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.
  • All inbound and outbound customer service calls may be recorded for quality assurance.

Our Service Terms & Conditions

  • We may ask you where you heard about Swissprodetailing.com in order to gauge our marketing strategies
  • We may conduct customer satisfaction surveys
  • We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.
  • We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)

Service Guarantee

  • If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.
  • Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Swissprodetailing.com voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.
  • Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.
  • Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
  • Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Swissprodetailing.com
  • Any claims must be filed within 48 hours of the completion of the service by phone 604-704-2167, or email ([email protected]) or submitting a message online at swissprodetailing.com. Pictures of the area must be emailed to [email protected]within 24 hours of the claim being made.